--- title: Customer Support Overview | Statgraphics Help description: Contact our representatives for Statgraphics help and technical support! We are committed to ensuring customer satisfaction with all of our products. --- [![Statgraphics 19 logo](https://www.statgraphics.com/hs-fs/hubfs/stat19plain-01-1.png?width=2272&height=484&name=stat19plain-01-1.png "Statgraphics 19 logo")](https://www.statgraphics.com) - [Products](https://www.statgraphics.com/product) - [Learn](https://www.statgraphics.com/statistics-library) - [Training](https://www.statgraphics.com/training-and-consulting) - [Product](https://www.statgraphics.com/product) - [Centurion XVIII](https://www.statgraphics.com/centurion-xvii) - [Sigma Express](https://www.statgraphics.com/statgraphics-sigma-express) - [Online](https://www.statgraphics.com/statgraphics-stratus) - [Web Services](https://www.statgraphics.com/statgraphics-web-services) - [Learn](https://www.statgraphics.com/statistics-library) - [Statistics Library](https://www.statgraphics.com/statistics-library) - [Six Sigma & Lean](https://www.statgraphics.com/six-sigma-lean) - [Instructional Videos](https://www.statgraphics.com/instructional-videos) - [Applications/ Case Studies](https://www.statgraphics.com/application) - [Training & Consulting](https://www.statgraphics.com/training-and-consulting) - [Statpoint Seminars](https://www.statgraphics.com/statpoint-seminar) - [Statpoint Instructors](https://www.statgraphics.com/statpoint-instructor) - [Training Partners](https://www.statgraphics.com/training-partners) - [Webinars](https://www.statgraphics.com/webinars) - [Support](https://www.statgraphics.com/customer-support-overview) - [Blog](https://www.statgraphics.com/blog) - [Store](http://store.statgraphics.com) ### Statgraphics ## [Centurion](https://www.statgraphics.com/centurion-overview) #### [LEARN MORE](https://www.statgraphics.com/centurion-overview) ### Statgraphics ## [Sigma *express*](https://www.statgraphics.com/statgraphics-sigma-express) #### [LEARN MORE](https://www.statgraphics.com/statgraphics-sigma-express) ### Statgraphics ## [*Stratus*](https://www.statgraphics.com/statgraphics-stratus) #### [LEARN MORE](https://www.statgraphics.com/statgraphics-stratus) ### Statgraphics ## [Web Services](https://www.statgraphics.com/statgraphics-web-services) #### [LEARN MORE](https://www.statgraphics.com/statgraphics-web-services) ## [Statistics Library](https://www.statgraphics.com/statistics-library) #### [LEARN MORE](https://www.statgraphics.com/statistics-library) ## [Six Sigma & Lean](https://www.statgraphics.com/six-sigma-lean) #### [LEARN MORE](https://www.statgraphics.com/six-sigma-lean) ## [Instructional Videos](https://www.statgraphics.com/instructional-videos) #### [LEARN MORE](https://www.statgraphics.com/instructional-videos) ## [Applications/ Case Studies](https://www.statgraphics.com/statistical-applications) #### [LEARN MORE](https://www.statgraphics.com/statistical-applications) ## [Statgraphics Seminars](https://www.statgraphics.com/statpoint-seminar) #### [LEARN MORE](https://www.statgraphics.com/statpoint-seminar) ## [Statgraphics Instructors](https://www.statgraphics.com/statpoint-instructor) #### [LEARN MORE](https://www.statgraphics.com/statpoint-instructor) ## [Training Partners](https://www.statgraphics.com/public-seminar) #### [LEARN MORE](https://www.statgraphics.com/public-seminar) ## [Webinars](https://www.statgraphics.com/webinars) #### [LEARN MORE](https://www.statgraphics.com/webinars) #### Technical Support - [Customer Support Overview](https://www.statgraphics.com/customer-support-overview) - [FAQ's](https://www.statgraphics.com/faqs) - [Maintenance Updates](https://www.statgraphics.com/maintenance-updates) - [Download Center](https://www.statgraphics.com/download-center) - [Validation](https://www.statgraphics.com/validation) - [Section 508 Compliance](https://www.statgraphics.com/section508) - [How To Guides](https://www.statgraphics.com/customer-support-overview#anchor1) - [Support Policy](https://www.statgraphics.com/customer-support-overview#anchor2) ### Contact Us You may contact us via: - E-mail at [support@statgraphics.com](mailto:support@statgraphics.com). For your convenience, you may submit a [Service Request Form](https://share.hsforms.com/1StMKBhHYRTSFEQZTpXs-Rw8m8j). - Telephone 1-800-232-7828 or 1-540-428-0084. Please be prepared to provide us with the following information: - The nature of the problem and the statistical procedure you are using, if any. - Step-by-step instructions on how to recreate the problem. - Any data files and/or StatFolios that can help us resolve the issue. (Please note that we can not load StatFolios unless the associated data source is also provided.) # Customer Support Overview Statgraphics Technologies is committed to ensuring customer satisfaction. If you are having difficulties with any aspect of our products, please let us know. We also encourage you to send us any ideas for future enhancements. Many of the current features are attributable to suggestions sent to us in the past. **Frequently Asked Questions** Before contacting us directly, please consult the[Frequently Asked Questions](https://www.statgraphics.com/faqs) page. This is often the quickest way to find the Statgraphics help you need. **Statgraphics User Community** You can join the Statgraphics Community on LinkedIn by clicking [here](https://www.linkedin.com/groups?gid=1796550&mostPopular=&trk=tyah&trkInfo=tas%3Astatgraphi). You must have a LinkedIn account to be able to join. **How To Guides** As part of our goal of helping users get the most out of STATGRAPHICS, we have created a series of [How-To Guides](https://www.statgraphics.com/how-to-guides). Each of these guides covers a different topic and concentrates on analyzing the type of data that users need to deal with in practice. Since many statistics programs can handle data that satisfy all of the textbook assumptions, these guides look at more difficult cases where the features offered by STATGRAPHICS are particularly important. **Support Policy** Purchasers of annual licenses for Statgraphics are entitled to free e-mail and telephone support while their subscription is active. [![contact-icon](https://www.statgraphics.com/hs-fs/hubfs/stat19web/sales.png?width=50&name=sales.png "contact-icon.fw")](https://www.statgraphics.com/contact-us-dealers-global-partners) ### [CONTACT SALES](https://www.statgraphics.com/contact-us-dealers-global-partners) Contact our Sales team today [![youtube-icon.fw](https://www.statgraphics.com/hubfs/stat19web/watchr.png)](https://www.statgraphics.com/instructional-videos) ### [WATCH A VIDEO](https://www.statgraphics.com/instructional-videos) Learn more about the many enhancements added to Version 19 [![download](https://www.statgraphics.com/hubfs/stat19web/downloadr.png)](https://www.statgraphics.com/download18) ### [DOWNLOAD TRIAL](https://www.statgraphics.com/download19) Try Statgraphics 19 today for free! [![eye icon](https://www.statgraphics.com/hubfs/stat19web/viewr.png)](https://www.statgraphics.com/download-brochure-0) ### [VIEW BROCHURE](https://www.statgraphics.com/download-brochure-0) Discover Statgraphics 19 with our product brochure. ![contact us](https://www.statgraphics.com/hubfs/stat19web/contactr.png) © 2025 Statgraphics Technologies, Inc. The Plains, Virginia [CONTACT US](https://www.statgraphics.com/contact-us-partner) ![Statgraphics download center](https://www.statgraphics.com/hs-fs/hubfs/stat19web/downloadcr.png?width=50&name=downloadcr.png) Have you purchased Statgraphics Centurion or Sigma Express and need to download your copy? [CLICK HERE](https://www.statgraphics.com/download-center) - [Support](https://www.statgraphics.com/customer-support-overview) - [Company](https://www.statgraphics.com/contact-us-dealers-global-partners) - [Blog](https://blog.statgraphics.com) -   -           -